Return Process

You can return your order against a refund within 14 days from the invoice date.

This return process requires the fulfillment of these conditions:

  • Return the product in the same condition in which it was connected and in its original packaging
  • Bring the invoice for the product
  • The product must be inspected and its safety must be ensured before receiving from the delivery representative, in the case of receipt and then requesting a return, the customer bears the cost of the return provided that the product is safe and that there are all the belongings of the product (in the case of offers).
  • In the event of a defect in the product or the arrival of a wrong product, the company bears the return or replacement process.

Please note that the time limit is according to the laws in force within the Arab Republic of Egypt, and in cases of offers, the conditions for the offers will apply.

Policies

Any items whatever they are given with the products purchased for free must also be returned.

You must deal carefully with any products you wish to return and in addition to not using them, you must keep them in their original form. We are not responsible for any loss or damage to the products while they are in your possession and in this case we can refuse your request for return or exchange.

In the event of the supply of wrong products that do not match your order, damaged or incorrect, we will offer you a replacement product or we will refund you in full in the manner possible and appropriate, including delivery fees paid as a service for the purchase (if any) and in all cases you must return the wrong, damaged or incorrect products to us as soon as possible in the same original form.

Replacement Process

If you wish to exchange any of the products, you can:

– To inform us that you want to return the product and buy new products.

Product availability must be taken into account and the replacement process is carried out according to the company's policies

 

Refund

Subject to the above exceptions, when you return your order or when you wish to exchange it for certain other products, we will process a refund upon receipt of the returned/exchanged products, excluding any delivery charges you have paid.

Any refunds made by us in respect of returns/exchanges will be carried out as follows.

Country/Payment Method Credit Card Debit card Cash on delivery immediate  
Arab Republic of Egypt Credit Card Debit card Cash  Cash  

 

Cancellation

If you wish to cancel your order, you can do so by contacting our customer service department during business hours and within one hour of ordering:

+201210333348

If you pay by credit card or any debit card, and cancel the order in accordance with this clause, we will process a refund (if applicable) as soon as possible, but we are not responsible for the period required for such transaction to reappear in your account as it depends on the procedures of the bank you are using.